Pay Rent Online
4619 W Emerald Suite 101
Boise, ID 83706
Voice: (208) 336-5111 x0
Fax: (208) 336-1965
  1. Why Choose Chapman Properties for your Management needs?
  2. How do you advertise vacancies? Who pays the advertising costs?
  3. How long will it take to rent my property?
  4. Should I allow Pets? Smokers?
  5. How do you screen prospective applicants?
  6. What is collected from the resident prior to them moving in?
  7. How are utilities handled?
  8. What happens if my tenant does not pay on time?
  9. What happens if my tenant breaks their lease?
  10. When should I expect my monthly report and check?
  11. Will I need to change my insurance coverage?
  12. What if I would like to sell my investment property?
  13. Who handles problems late at night?
  1. Why Choose Chapman Properties for your Management needs?

    Chapman Properties is a well established, family owned and operated professional management company, incorporated and serving the Treasure Valley for over 20 years. Patrick "P.J." Chapman RMP, ARM is a Boise native with 13 years experience. Del Chapman has been managing property in the valley for 20 years with his wife Chris Chapman. Our GM. Marilyn Grimsley MPM, RMP has been in the management industry for 25 years in several different states and in Boise for the last 10 years and is a licensed Real Estate Agent. Susan Chapman, after obtaining her Bachelor of Science degree in Criminal Justice, has been with Chapman Properties for eight years as our accounts receivable and payable and also is a licensed Real Estate Agent. Chapman Properties takes pride in our affiliation with the National Association of Residential Property Managers (NARPM) and our strive for continuing education and being the best in our industry. We manage your property like it was our own, handling issues quickly and efficiently. Our 66 years combined experience will relieve you of the stress and worries that come along with owning investment property.

  2. How do you advertise vacancies? Who pays the advertising costs?

    When we take a new property or a 30 day notice to vacate is delivered to our office, we begin the marketing of your property. We advertise in the following venues:

    -Rentals.com. We use another great national website called Rentals.com and their family of sites. For $99 a month your ad is placed on five affiliated websites through Rentals.com. This allows for unlimited pictures and full tracking of inquiries on your property. Highly Successful!

    -Idaho Statesmen. We place bulk ads in the Idaho Statesmen print media to keep a presence among the community to include a large company logo, web address, phone numbers and one line property ads to keep the cost down for our clients.

    -24 hour phone system. We have a 24 hour phone listing system allowing prospective residents to listen to available properties 24 hours a day.

    -Property signs. All available rentals have a professional Chapman Properties sign placed in the front yard of the home with web address and phone numbers to our office.

    -In office listings. All managers in the office keeps a copy of all available listings on hand for reference.

    -Craigslist. At your request we will list your property on Craigslist for free. This free service is very successful in other areas and is somewhat hit or miss here in the valley. We continue to try this method and have found it not as successful as our other methods.

    The cost of the advertising a property is passed on to the owner and will be billed monthly. Internet and print media advertising does cost you and we have arranged for you to receive the best bang for your buck. Our internet and paper advertising have proven to be successful through many years of trial. All signs and phone system advertising are included in your management fee.



  3. How long will it take to rent my property?

    It is impossible to predict how long it will take to find qualified tenants for your property. There are several factors included in renting a home to include, size, location, overall condition, asking price, and time of year. The market time for renting is generally much shorter than the time to sell and landlords can usually expect to have a tenant within 30 to 60 days. If a property does not rent within this length of time, it is generally a sign that the unit is overpriced relative to its size and condition. Pricing your property competitively and having your property in the best condition possible are crucial to effective marketing.

  4. Should I allow Pets? Smokers?

    You do not have to allow pets on your property. We suggest, however, that you leave that option negotiable if you are unsure. 50% of prespective residents have pets and by not allowing them you will lose a good portion of potential residents. Leaving this option open allows for that 50% to view your unit and leaves the final decision to us. We always charge and additional $250 per pet to the resident when pets are allowed. We do not allow pitbulls and some other aggressive breeds.

    Chapman Properties does not allow inside smoking on any of our rental units. If a resident is caught smoking inside, they are responsible for any and all damage related to the smoke.



  5. How do you screen prospective applicants?

    We are very diligent with our screening for prospective residents. We encourage you to review our rental application, policies and procedures as provided to each prospective resident.

    Our professionally trained staff applies all information received from our credit bureau to our application policy and procedure criteria. We check credit history, rental history, employment information and criminal backgrounds.

    Placing qualified residents in your property is one of our most inportant goals as your property management company.



  6. What is collected from the resident prior to them moving in?

    At the time of approval we require the resident to place the full the security deposit in trust and set up a time for them to sign the lease agreement. At the time of signing, and prior to a key being released, all money due for rent, pro-rent and additional fees such as pets fees are to be paid with the lease signing.

  7. How are utilities handled?

    We require owners to have the utilities in their name C/O Chapman Properties at the time of management initiation. Once we have a resident for your property all tenant utilites are to be transfered into the residents name. Some properties pay for certain utilities like trash/sewer and water. Owner utilities will remain in the Owners name and sent to our office for payment and placed on your monthly cash flow statement. Any utility overages will be promptly billed to the resident.

  8. What happens if my tenant does not pay on time?

    If rent is not received in our office by the 5th of the month the tenant will be placed on our delinquancy list and followed up with a 3 day notice to pay or quit. In the event there is no communication from the resident and the rent is still not paid, legal action will be taken to evict the resident for non-payment.

  9. What happens if my tenant breaks their lease?

    When the tenant breaks his or her lease before the lease period is over, they are responsible for all damages and expenses incurred to re-lease the property. The expenses include the rent amount for any remaining unpaid rent, future rent until the lease is up or until the unit is re-rented, advertising and standard move-out criteria such as cleaning and general repairs.

    Chapman Properties does have a buy-out option for tenants who want to break their lease. Please review a copy of our on-line lease agreement for further details on that buy-out option.



  10. When should I expect my monthly report and check?

    Our monthly statement process begins around the fifth for all ACH clients, and this process continues through the 20th of the month. We encourage you to sign up for electronic transfer via "Paylease" as that is the easiest way to quickly receive your funds.

    Chapman Properties has also established a great online feature to our website. This allows our clients to receive an e-mail when their statement is ready and to go online to our website, logon to your personal password protected statement page and view your statements. This can be done at your convienence and is a great new feature for our clients.



  11. Will I need to change my insurance coverage?

    We advise all property owners to consult their insurance agent to be certain they are carrying adequate insurance for their property needs. We require current proof of insurance to be on record in our office for all properties we manage. We also require Chapman Properties to be named as additionally insured on your policy. We advise all residents as they move into your property to obtain renter's insurance. This is not required by law but very beneficial in the case of a tragedy. It is also noted in their lease that the owner's insurance does not cover the tenant's personal content or any loss they might have during their tenancy.

  12. What if I would like to sell my investment property?

    Two of our office personel have obtained their real estate licenses, and if you are interested in selling your propert or having a comparative market analysis, they are more than happy to assist.

    Once in a while our tenants may become interestesed in purchasing the home they are renting. If you are interested in selling your property during management, the real estate agents in our office are happy to assist with the sale. Should they double end the sale (represent both the owner and the tenant) the commission rate is reduced to 4% as opposed to the standard 6%.



  13. Who handles problems late at night?

    Chapman Properties has four emergancy numbers listed for tenants. When a call is received we will determine the severity of the problem and dispatch the needed services. We define an emergancy as Fire, Flood or any dangerous or hazardous situation.